Shipping policy

Overview

At Grainmash, we aim to dispatch all orders quickly, securely, and in compliance with applicable alcohol delivery laws.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Age Verification

All deliveries containing alcohol require age verification.

By placing an order, you confirm that:

• You are at least 18 years old or the legal drinking age in your jurisdiction
• The recipient of the order is legally permitted to receive alcohol

We reserve the right to:

• Request proof of age before dispatch
• Require age verification upon delivery
• Refuse delivery if valid identification cannot be provided

Orders refused due to failed age verification may be subject to:

• Return shipping charges
• Restocking fees
• Non refundable delivery costs

Shipping Destinations

We currently ship to selected domestic and international destinations.

Customers are responsible for ensuring that alcohol imports are permitted in their destination country or region.

We reserve the right to:

• Refuse shipment to certain locations
• Cancel orders restricted by law or courier limitations
• Restrict certain products from international delivery

Processing Times

Orders are typically processed within 1 to 3 business days.

Processing times may vary during:

• Product launches
• Holiday periods
• Promotional events
• High demand periods

Orders are not processed or dispatched on weekends or public holidays unless otherwise stated.

Shipping Times

Estimated delivery times are provided at checkout for guidance only.

Delivery times are not guaranteed and may vary due to:

• Courier delays
• Customs processing
• Weather conditions
• Public holidays
• High shipping volumes
• Events outside our control

We are not liable for delays once an order has been handed to the courier.

Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected
• Insurance requirements

Additional customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone eligible is available to receive the delivery where required.

Failed Deliveries

If delivery fails because:

• The customer provided an incorrect address
• Nobody was available to receive the parcel
• Age verification failed
• The parcel was not collected from a pickup location

the order may be returned to us.

In such cases, we reserve the right to deduct:

• Original shipping fees
• Return shipping costs
• Restocking fees
• Administrative charges

before issuing any refund or store credit.

Lost, Damaged, or Stolen Parcels

Customers must inspect deliveries upon arrival.

If an order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the parcel and products
• Details of the issue

Claims submitted outside this timeframe may be rejected.

Orders marked as delivered by the courier are considered fulfilled.

We are not responsible for:

• Theft after delivery
• Deliveries left in safe places at customer request
• Incorrect addresses provided by customers

Where appropriate, we may offer:

• Replacement products
• Store credit
• Partial refund
• Full refund

at our sole discretion.

International Shipping

International customers are solely responsible for:

• Import duties
• Customs fees
• Local taxes
• Compliance with local alcohol laws and regulations

We are not responsible for:

• Customs delays
• Seizures or confiscations
• Refused imports
• Additional customs charges

Refunds will not be issued for orders rejected or confiscated by customs authorities.

Title & Risk

Ownership and risk of loss transfer to the customer upon delivery confirmation provided by the courier.

Customers are responsible for securing deliveries after arrival.

Delivery Restrictions

We reserve the right to:

• Limit quantities per order
• Restrict delivery methods for high value products
• Require signature upon delivery
• Refuse shipment of rare or collectible bottles to certain regions

Force Majeure

We are not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Transport disruptions
• Strikes
• Customs inspections
• Government actions
• Supply chain interruptions

Contact Us

For shipping related questions, contact:

Leadscale Labs Ltd
Company No. 04738797
Registered in England & Wales
Registered office: Unit 1, 6 Owen Street, London, EC1V 7JX
Email: contact@grainmash.com