Terms of service

Introduction

Welcome to Grainmash. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be legally bound by these Terms of Service. If you do not agree with these terms, you must not use this website.

About Us

Grainmash is an online retailer specialising in whisky and alcoholic beverages.

Business details:

Business Name: Grainmash
Email: contact@grainmash.com
Business Address: Unit 1, 6 Owen Street, EC1V7JX.

Legal Drinking Age

By using this website, you confirm that:

• You are at least 18 years old or the legal drinking age in your jurisdiction
• You are legally permitted to purchase alcohol
• Any recipient of products purchased from this website is legally permitted to receive alcohol

We reserve the right to:

• Refuse service
• Cancel orders
• Request proof of age
• Refuse delivery where age verification cannot be completed

No refunds will be issued for failed age verification or refused age restricted deliveries.

Product Information

We aim to ensure all product descriptions, pricing, images, and availability are accurate. However:

• Product packaging may vary from images shown
• Vintage years, bottle designs, and labels may change without notice
• Availability is not guaranteed until dispatch confirmation
• Limited edition and collectible products may be subject to allocation limits

We reserve the right to:

• Correct pricing errors
• Cancel incorrectly priced orders
• Limit quantities per customer
• Discontinue products at any time

Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

A legally binding contract is formed only once your order has been dispatched.

We reserve the right to:

• Refuse or cancel orders at our discretion
• Reject suspicious or fraudulent transactions
• Limit bulk purchases or reseller activity
• Cancel orders due to pricing or stock errors

If payment has already been processed for a cancelled order, an appropriate refund or store credit will be issued.

Pricing & Payments

All prices displayed are in [Currency] and include VAT where applicable unless stated otherwise.

Customers are responsible for:

• Any import duties
• Customs fees
• International taxes
• Currency conversion fees charged by their payment provider

We accept payment through approved payment providers listed at checkout.

We reserve the right to refuse any payment transaction flagged as high risk or fraudulent.

Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

• Couriers
• Customs processing
• Weather conditions
• Strikes or transport disruptions
• Incorrect customer information
• Events outside our reasonable control

Risk in the goods passes to the customer upon confirmed delivery.

Customers are responsible for providing accurate shipping information.

Additional charges caused by failed deliveries, returned parcels, or incorrect addresses may be deducted from any refund.

Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and accept our Return & Refund Policy.

Opened, tampered, or consumed alcoholic products are non refundable except where required by law.

Rare & Investment Grade Whisky

Certain products sold by us may be classified as collectible, investment grade, or limited release whisky.

We make no guarantees regarding:

• Future market value
• Appreciation in value
• Investment performance
• Secondary market demand

Market prices for collectible whisky may fluctuate significantly.

We are not responsible for any financial losses arising from the purchase or resale of collectible products.

Intellectual Property

All content on this website, including:

• Logos
• Branding
• Product photography
• Website design
• Text and graphics

is owned by or licensed to [Your Store Name] and may not be copied, reproduced, or used without written permission.

Prohibited Use

You agree not to:

• Use this website for unlawful purposes
• Attempt fraud or payment abuse
• Misrepresent your age or identity
• Interfere with website functionality
• Resell products where prohibited by law
• Use automated systems to place orders without permission

We reserve the right to suspend or permanently ban users who violate these terms.

Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of the products purchased
• We are not liable for indirect or consequential losses
• We are not responsible for delays outside our control
• We do not guarantee uninterrupted website access

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless [Your Store Name], its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from:

• Your breach of these Terms
• Your misuse of the website
• Your violation of applicable laws or regulations

Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of your information in accordance with our Privacy Policy.

Force Majeure

We are not liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

• Natural disasters
• Fire
• Flood
• War
• Government restrictions
• Supply chain disruptions
• Internet or system failures

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

The latest version will always be published on this website.

Continued use of the website after changes are published constitutes acceptance of the updated terms.

Contact Information

For questions regarding these Terms of Service, contact:

Leadscale Labs Ltd
Company No. 04738797
Registered in England & Wales
Registered office: Unit 1, 6 Owen Street, London, EC1V 7JX
Email: contact@grainmash.com